Full-Time

Staff Support/IT Specialist

In-Office | North Atlanta, GA
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Resource all Orange staff with technology solutions for effective work and communications.

The Staff Support Specialist will help Orange live out its mission by handling all internal staff technology needs (hardware & software), troubleshooting technology issues, and finding creative solutions to help our teams be at their best.

What You'll Do

  • Set-up and maintain laptops and tablets
  • Track/maintain staff technology inventory
  • Complete an annual evaluation of all current employee systems and project future needs
  • Troubleshoot and set-up printers, office networks, hardware/software
  • Administer company GSuite, Adobe, Zoom, Hubspot and other SaaS
  • Provide AV support for internal presentations, meetings, and events
  • Gain an understanding of current systems/resources/technology used and coach teams on best practices and improvements to current systems/resources/technology
  • Assist in staff onboarding and off-boarding
  • Help where needed during all-hands-on-deck events
  • Assist in other areas of ITS and Staff Culture as needed
  • Help develop and maintain a Staff Hub

What You'll Need

You’ll thrive in the role of Staff Support/IT Specialist if you have . . .
  • Service & support attitude
  • High sense of responsibility & efficient turnaround times
  • Strong knowledge of and understanding of Apple hardware/software
  • Excellent analytical and problem-solving abilities
  • Critical and creative thinking approach
  • Strong verbal communication skills with the ability to communicate technical information to non-technical employees
  • Attention to detail under pressure
  • Willingness to learn and adapt to a changing technological environment
  • Basic knowledge of & troubleshooting skills with networking
  • Strong organizational skills
  • Good interpersonal skills capable of maintaining strong relationships
  • Documentation management and ability to use project management tools
  • Strong time management skills with the ability to meet deadlines under pressure
  • Software maintenance and testing capability
  • Ability to quickly learn, understand & work with newly emerging technologies
  • A process improvement mindset
  • 4+ years of experience with Macintosh hardware/software
  • Ability and willingness to research hardware/software issues
  • Experience working in cross-cultural environments
  • Individuals must share a passion for and commitment to the values and mission of Orange.

If you don’t meet 100% of the above qualifications, we encourage you to still apply! Studies show that meeting just 50% of a role’s requirements may put you in consideration.

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    About Orange

    The work climate at Orange is come-as-you-are casual, filled with energy and ideation. We are a highly collaborative culture that values alignment and strategy. Our drive for excellence often exceeds our pursuit of efficiency, and we expect all employees to prioritize respect for each other above all else. 
     
    Orange is a non-profit organization whose vision is to give kids and teenagers a stronger faith and a better future. We believe the best way to accomplish that mission is through equipping the local church to better support consistent volunteers and parents in their community. We represent our mission with the color orange as a tangible expression of what can happen when the light of the church (yellow) combines with the heart of the home (red) to have a more vibrant impact in the life of a kid (Orange).
     
    At The reThink Group we are proud to be developing resources for Christian education and Christian growth.  As a Christian Organization,  we believe people are made in God’s image.  Therefore the defense and promotion of human rights is inseparable from our Gospel mandate.  It’s our policy (as part of our Christian values) to provide equal opportunity to everyone without regard to race, color, religion, sex, age, disability, genetic information, national origin, or any other characteristic protected by applicable law. Reasonable accommodation is available for qualified individuals with disabilities. As a religious 501(c)(3), reThink is permitted and reserves the right to prefer employees or prospective employees for certain positions based on religion, including the acceptance of our Statement of Faith. Employees in all positions must accept our Standards for conduct.